Transparent Pricing
Simple Pricing, Confirmed Before We Start
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Service
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Price
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|---|---|
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Gas fireplace annual service |
Flat rate per unit
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Second or additional fireplace |
Add-on |
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Glass cleaning only |
Flat rate
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Wood-burning firebox cleaning |
Flat rate |
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Booked with another service |
Discounted |
You get the final number before we start. We look at the unit first. If it needs a repair rather than a service, you'll hear that before we open anything, along with what it would cost.
What Changes the Price?
Most gas fireplaces are a flat job. Three things change that.
What kind of fireplace it is
house A gas insert, a direct vent unit and an open wood-burning firebox are three different jobs with three different scopes.
How long since the last service
wrench A unit serviced last year is straightforward. One that has run for a decade without being opened takes longer, and the glass may not fully recover.
How many units
checkbox Homes with two or three fireplaces cost less per unit than three separate visits, since we're already there.
Not sure what type you have?
Send us a photo of the front of the fireplace. We can usually tell from that.
WHEN TO CALL US
Signs Your Gas Fireplace Needs Service
Any one of these is enough.
- The glass has a white or cloudy film that wiping doesn't remove
- Flames are yellow and sooty rather than mostly blue at the base
- It takes several attempts to light, or lights with a noticeable thump
- The pilot won't stay lit
- There's a smell when it runs, or soot marks appearing above the opening
- The logs look black and the ceramic has gone dull
- It's been more than a year, even if it seems fine
That last one is the one people skip. A gas fireplace doesn't get dirty from use the way a wood one does. It gets dirty from combustion residue and from sitting idle in a damp coastal climate for eight months, and both happen whether you light it or not. One thing that isn't cosmetic: soot marks on the wall above the opening, or a persistent smell, can mean the unit isn't venting properly. Stop using it and call us, and make sure you have a working carbon monoxide detector on that floor regardless.
WHAT'S INCLUDED
What an Annual Gas Fireplace Service Covers
The scope isn't something each company makes up. Technical Safety BC publishes what annual maintenance on a gas fireplace should cover, and we work to that list.
The burner, venturi and air openings, inspected and cleaned
The gas valve, gas components and pilot assembly, inspected
The full vent system and its termination, checked for condition and correct operation
Explosion relief flappers and the glass door gasket, checked for a proper seal
Glass and unit cleaned to the manufacturer’s guidelines
Log set removed, cleaned and repositioned to the manufacturer’s specified placement
Firebox interior, ember bed and decorative media cleaned
Operation confirmed through a full cycle before we leave
The gasket check matters more than it sounds. A direct vent fireplace is a sealed unit, and once the gasket around the glass hardens or cracks, the unit stops drawing and venting the way it was designed to.
OUR PROCESS
How the Job Runs
Seven stages. The order is the part that matters.
Protection first
Sheets down, hearth and surrounding floor covered. Soot travels and it stains.
Inspection before anything is opened
We check the type, the model, the venting and the condition, and confirm what the service will involve
Shut down and cool
The unit is isolated before any work starts. If you've run it that day, it needs time.
Component cleaning
Burner, venturi, air openings, pilot assembly and the firebox interior, cleaned with the right tools rather than a brush and hope.
Glass
Removed where the design allows, cleaned with a product made for ceramic glass, and the gasket checked while it's out.
Logs back correctly
Cleaned and repositioned to the manufacturer's placement for your model.
Full cycle test
We light it, watch it through a complete cycle, check the flame pattern and confirm it's venting properly before we pack up.
Want cleaner indoor air without the guesswork?
Get a fast, no-obligation quote from our local Vancouver team.
THE GLASS
Why the Glass Goes Cloudy, and What to Do About It
This is the most common thing people call us about, and the one most likely to be made permanent by a well-meaning attempt to fix it.
The white haze on the inside of a gas fireplace glass isn't dirt. Gas logs and the ceramic media around them release fine mineral deposits as they heat, and those bake onto the glass in a thin film. Ordinary glass cleaner won't touch it. Worse, ammonia based cleaners and anything abrasive will scratch or permanently etch the ceramic glass panel, and once it's etched there's no fixing it short of replacing the panel.
Fireplace glass isn't glass in the normal sense. It's ceramic, rated to hold heat, and it needs a product made for it and a technique that doesn't grind the deposit into the surface.
If the haze has been building for years it may not come off completely, and we'll tell you that when we look at it rather than after we've charged you. Most of the time it does.
LOG PLACEMENT
Gas Logs Are Not Decoration
The logs in a gas fireplace look like styling. They aren't. Each one sits in a position the manufacturer specified, and that position is part of how the appliance burns.
Put a log slightly out of place, or back to front, and the flame pattern changes. Flames start hitting the ceramic where they shouldn't, combustion goes incomplete, and the result is soot: on the logs, on the glass, and eventually on the wall. It's the single most common reason a gas fireplace that used to burn cleanly starts producing black marks.
So when we take the log set out to clean underneath it, it goes back according to the manufacturer's manual for that specific model, not according to how it looked when we arrived. If the previous position was wrong, we'll show you the difference.
If you've ever rearranged the logs yourself to make them look better, this is worth a service call on its own.
CONDOS AND STRATA
Condos and Strata Buildings
A lot of Vancouver towers built from the nineties onward have a gas fireplace in every unit, and most of them have never been serviced.
Two things to sort out before we arrive. The service elevator often needs booking ahead, so tell us the building and we'll work inside its window. And in some buildings the gas supply or the venting is shared and falls under the strata rather than the unit, in which case the work goes through building management and we can speak to them directly.
If your building is arranging service for multiple units at once, we can quote that as a single job.
WOOD-BURNING FIREPLACES
Wood-Burning Fireboxes
If yours burns wood rather than gas, the job is different and so is the risk.
We clean the firebox: ash, soot, interior brick, the grate and the hearth. What we're removing is the visible buildup in the part of the fireplace you can see and reach.
What that doesn't cover is the flue. Creosote builds up inside the chimney itself, it's the thing that causes chimney fires, and clearing it is a separate job with separate equipment. If you burn wood regularly, the firebox clean and the chimney sweep go together, and there's no point doing one without the other.
Tell us which you have when you book. If you're not sure, a gas fireplace has a sealed glass front and a switch or remote. A wood-burning one has a damper and somewhere to put logs.
WHICH SERVICE DO YOU NEED?
Fireplace Cleaning or Chimney Cleaning?
People book the wrong one regularly, so here's the difference.
Fireplace cleaning is the appliance: the firebox, the glass, the logs, the burner, the things you can see from the room.
Chimney cleaning is the flue: the vertical passage that takes exhaust out of the house, and the creosote that collects inside it.
A gas fireplace almost always needs the first and rarely needs the second, because gas produces very little of what creosote is made from. A wood-burning fireplace needs both, and the chimney is the one that matters for safety.
If you're not sure, describe your setup on the phone and we'll tell you which to book.
SERVICE AREAS
Fireplace cleaning Across Metro Vancouver
Our fireplace cleaning crews work out of Vancouver and travel to the cities below. Pick yours to see the local page.
